99xb's Privacy Policy
Your personal information is completely safe with us — this document explains how 99xb collects, uses, and protects your data.
1. Introduction
99xb operates a safe and trustworthy online betting platform for players in Bangladesh. We believe your privacy is a fundamental right, and protecting your personal information is one of our top priorities.
This Privacy Policy ("Policy") describes how 99xb collects your information, why it collects it, how it is used and stored, and in what circumstances it may be shared with third parties. This Policy applies to all 99xb services, websites, and associated platforms.
By continuing to use our services, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
2. What Information We Collect
99xb collects only the information that is essential for the proper operation of our services. We gather information from two main sources.
2.1 Information You Provide
When you create an account on 99xb, make a transaction, or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment method details (bKash, Nagad, or Rocket account numbers)
- Account login credentials (stored in encrypted form)
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Service usage times, session data, and log data
- Information collected from cookies and similar tracking technologies
- Gaming activity and betting history
- Information on transaction duration, amount, and type
3. How We Use Your Information
99xb uses collected information only for legitimate purposes. Your information is not used for any purpose other than those listed below.
3.1 Service Operation and Improvement
- Creating, managing, and securing your account
- Processing deposits and withdrawals
- Providing gaming services and resolving technical issues
- Improving platform performance and user experience
3.2 Security and Compliance
- Identity verification and age confirmation (adhering to the 21+ policy)
- Detecting and preventing fraud and unauthorized transactions
- Complying with anti-money laundering (AML) and responsible gaming policies
- Maintaining platform security and addressing cyber threats
3.3 Communication and Support
- Providing 24/7 customer support via live chat and email
- Sending important account and transaction-related notifications
- Responding to your requests and complaints
4. Sharing Information with Third Parties
99xb does not sell or rent your personal information. However, we may share information with trusted third parties where necessary to operate our services in certain situations.
4.1 Service Providers
Payment processors (bKash, Nagad, Rocket), gaming software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.), and technology infrastructure providers support our operations. These entities process data only in accordance with our instructions and are bound by strict confidentiality agreements consistent with this Policy.
4.2 Legal Obligations
If providing information is required by a legal order, a request from a regulatory authority, or a court directive, 99xb may supply the necessary information to fulfill that obligation. In such cases, we always follow due legal process.
4.3 Business Transfers
In the event of a corporate restructuring, merger, or partial business transfer, your information may form part of that process. However, any new operating entity will remain bound by this Privacy Policy.
5. Cookies and Tracking Technologies
99xb uses cookies and similar technologies to make your browsing experience smoother and more personalized.
5.1 Types of Cookies
- Essential cookies: These are required for the core functioning of the platform, such as maintaining login sessions and ensuring security.
- Functional cookies: These remember your preferences and settings, such as language preference and display settings.
- Analytics cookies: These monitor platform usage and help improve the quality of our services.
- Security cookies: These help detect fraud and keep the platform secure.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some core platform features to not work properly.
6. Data Storage and Security
To ensure the security of your information, 99xb follows industry-standard best technologies and practices.
6.1 Security Measures
- SSL/TLS encryption: All data transmissions are carried out through secure, encrypted channels.
- Password hashing: Your password is never stored directly — one-way cryptographic hashing is used.
- Access controls: Only authorized personnel can access your information, and only for specific, necessary purposes.
- Regular security audits: Platform security is regularly assessed and tested.
- Firewalls and intrusion detection systems remain active at all times.
6.2 Data Retention Period
99xb retains your information only for as long as necessary to provide services and meet legal obligations. Even after an account is closed, certain data (such as transaction records) may be retained for legal and regulatory requirements. Once no longer needed, data is securely deleted or anonymized.
7. Your Privacy Rights
99xb believes you should have full control over your own information. We provide you with the following rights:
7.1 Right to Access and Correct Information
You may request a copy of your personal information that we have collected at any time. If any information is incorrect or incomplete, you may request that it be corrected. We always strive to maintain accurate and up-to-date information.
7.2 Right to Delete Information
In certain circumstances, such as when information is no longer needed for the service, you may request that your information be deleted. However, information necessary for legal obligations, fraud prevention, or dispute resolution may be retained.
7.3 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Upon receiving such a request, we will take action as promptly as possible.
7.4 Right to Data Portability
You may request to receive information held about you in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please contact our support team. We will review each request with the utmost attention.
8. Protection of Minors' Privacy
99xb's services are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
Age verification is an integral part of our registration process. If we learn that a minor is using or has used our services, we will immediately close that account and securely delete any information collected.
If you believe a minor has created an account on our platform, please notify our support team immediately. We will take swift action.
9. Responsible Gaming and Personal Information
As part of our responsible gaming program, 99xb monitors information about your gaming activity. The purpose of this monitoring is to identify potentially problematic gaming behavior and to provide assistance where needed.
If our analysis indicates any concerning behavior, we may contact you directly. This information is always kept confidential and is used solely for your protection.
To learn more about responsible gaming, please read our Responsible Gaming page.
10. Policy Changes and Updates
99xb may update this Privacy Policy from time to time. Changes may be made due to technological developments, the addition of new services, or legal requirements.
For significant changes, we will notify you via your registered email or through the platform. For minor changes, updated information will be published on this page.
Continuing to use our services after an updated Policy is published will be considered as your acceptance of the new Policy. We recommend that you review this page regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our support team is always here for you.
Privacy Contact
Upon receiving any privacy-related request, we will do our best to respond as promptly as possible. Please include the information necessary to identify your account in your request.